Privacy Policy
This privacy policy ("policy") will help you understand how The Sniff Studio ("us", "we", "our") uses and protects the data you provide to us when you visit and use www.thesniffstudio.com ("website", "service"). We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
For more information about our privacy practices, below we set out what types of personal data we may receive from you directly or from your interaction with us, how we may use it, who we may share it with, how we protect it and keep it secure, and your rights around your personal data. When you share personal data with us or when we collect personal data about you, we use it in line with this policy. Please read this information carefully.
What user data we may collect:
• Personal information (including name, gender, birthday, photo)
• Login ID, username, password, IP address;
• Contact information (including phone number, address, email address, social media profiles);
• Order details, transaction information, payment information and purchase history;
• Data profile regarding your online behaviour on our website;
• Other information such as interests, preferences and any information you have shared with us
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Information is collected during the creation of an account on the website, through a social media login, or in store. Your personal information will be used for the specific reasons stated above only.
Why we collect your data we are collecting your data for several reasons:
We collect such Non-personal and Personal Information for the following purposes:
• To manage your orders;
• To respond to your questions and otherwise interact with you;
• To offer you a loyalty program and membership system;
• To offer personalized services based on your behavior;
• To improve our services and products;
• To provide you with ongoing customer assistance and technical support;
• To send you marketing communications (where you have asked us to) containing the information we think you will find interesting;
• To customize our website according to your online behaviours and personal preferences;
• To run analytics or collect statistics; and
• To comply with any applicable laws and regulations.
How do we store the information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Safeguarding and Securing the Data
We are committed to securing your data and keeping it confidential. We have done all in our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
We use strict procedures and security features to try to prevent unauthorised access. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. As such, any transmission is at your own risk.
Your Personal Data may be Processed by our Trusted Third Party Providers
We rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. We always use our best efforts to ensure that all third parties we work with keep your personal data secure. For instance, we may entrust services that require the processing of your personal data to:
• third parties that assist and help us in providing digital and e-commerce services such as loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine, user generated content curation tools;
• advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns, to analyse their effectiveness;
• third parties required to deliver a product to you e.g. delivery services;
• third parties that assist and help us in providing IT services, such as platform providers, hosting services, maintenance and support on our databases as well as on our software and applications that may contain data about you; and
• payment service providers and credit reference agencies for the purpose of assessing your credit score and verifying your details where this is a condition of entering into a contract with you.
How Long Do We Keep Your Personal data
We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations. To determine the data retention period of your data, we use the following criteria:
• where you purchase products and services, we keep your personal data for the duration of our contractual relationship;
• where you participate in a promotional offer, we keep your personal data for the duration of the promotional offer;
• where you contact us for an enquiry, we keep your personal data for the duration needed for the processing of your enquiry;
• where you create an account, we keep your personal data until you require us to delete it or after a period of inactivity (no active interaction with brands) defined in accordance with local regulations and guidance;
• where you have consented to direct marketing, we keep your personal data until you unsubscribe or require us to delete it or after a period of inactivity (no active interaction with brands) defined in accordance with local regulations and guidance; and
• where cookies are placed on your computer, we keep them for as long as necessary to achieve their purposes (e.g. for the duration of a session for shopping cart cookies or session ID cookies) and for a period defined in accordance with local regulations and guidance.
We may retain some personal data to comply with our legal or regulatory obligations, as well as to allow us to manage our rights (for example to assert our claims in Courts) or for statistical or historical purposes. When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.
Our Cookies Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyze web traffic, web pages you spend the most time on, and websites you visit). The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. If you want to disable cookies, you can do it on the settings of your internet browser.
Links to Third Party Sites and Social Login
Our websites and Apps may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible or liable for these policies. Please check these policies before you submit any personal data to these websites.
We may also offer you the opportunity to use your social media login. If you do so, please be aware that you share your profile information with us depending on your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how your personal data is shared and used in this context.
Restricting the Collection of your Personal Data
In case you wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to leave the box unchecked, if you don't want to disclose your personal information. If you have already agreed to share your information with us, feel free to contact us via email (hello@thesniffstudio.co) and we will be happy to change it for you. The Sniff Studio will not offer or sell your personal information to any third parties, unless we have your permission. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.